Western Wats Philippines is a ZERO.
Western Wats Philippines, Inc. in MEZ II, Lapulapu, Cebu is a ZERO.
The outbound call center from Salt Lake City, Utah, which is currently operating in Mactan Island, Cebu fails to measure up to industry standards with regards to quality certification and operating standards. The company which is run mostly by Cebuanos has an organization that has failed to provide a management style which is egalitarian and prosperous. Western Wats (http:// www.westernwats.com/) does not speak for a modern westernized way of life or a corporate culture that is willing to promote growth and development. It may as well be the embodiment of all that is ugly about the call center industry and everything that is not sought after as an example among the numerous companies it neighbours at the Mactan Economic Zone in Basak, Lapulapu City. The corporation has a hierarchy that speaks of bureaucracy and egoism with a cutthroat presence that looks down with terror on every unwilling victim. No employee has not been looked down upon and has always had his toes trampled on unwillingly as if servitude was all that mattered as opposed to an empty life of special protests and an all-encompassing effort to impose strength without weakness. Many a fellow has fallen undeserving as prey to these conniving cohorts without being wary of the conspiracy that lurks within to choke the life out of you as if you were never aware. So we have Cebuano-Filipinos advocating a precept for a westernized consciousness which has miserably failed. Indeed, American English never was Filipino English. British English will always be British English. Filipinos will endlessly undergo the cycles of being intrinsically Asians, who, as is known to the whole world, are very capable of the different horrendous, adjudged war crimes committed by the despots of history. Mass murder, genocide, infanticide, torture, ethnic cleansing, every known systematic extermination process known to man has manifested itself from Asians. Cebuano-Filipinos are extremely rude, they have no concept of personal space, they demean each other, and are ill-bred. Western Wats Philippines has been no exception to this plague. Workers had better read the Communist Manifesto and internalize its principles to be able to weather the storms from every day spent as a call center agent. Customer service is non-existent, replaced by a mentality which is perverse and self-centered, not alone uneducated. Refinements are nowhere to be found, from the cleanliness of the workstations to the image projected by cheap computers interconnected in rows and blocks projecting a center that has not been well put up and representing a lower class planning reminiscent of shanties. The Wats, as they notoriously call it, is home to the unrighteous breed of upper-class sales level employees who ooze of triviality and unjustified aloofness. They will scream at you and make false claims as a daily dose of doing you ill. They occupy their time with unworthy pursuits that point the finger and lay the blame. Everything has no order, quiet is never present, and peace sadly abounds. WESTERN WATS IS A VERY LARGE ZERO.
June 3rd, 2008 at 7:45 pm
hello ….. i don’t agree that cebuano filipinos are rude and mean.i was a former employee at wats and i can guarantee to you that most of them,especially those who are in higher positions don’t originate from cebu…..we were not salespersons of any kind…however i do agree with you when you said that “The corporation has a hierarchy that speaks of bureaucracy and egoism with a cutthroat presence that looks down with terror on every unwilling victim.” that is 100% true.i resigned cause i could no longer tolerate the kind of treatment that i got . Our superiors were very unproffessional and they feel like they’re gods.Most of the veteran employees would let you feel that they are really that high and you have to respect them because you’re just new.Working at wats had always been a disaster to me and i don’t feel like going there anymore.I guess they don’t have to terminate a lot of people for there are more people resigning day by day.thanks for your blog…i hope this would inspire those who were being humiliated and disrespected by the demons to come out and share their side of story as well. but hey… let me clarify……my 100% percent respect goes to those sups who remain humble in spite of the position they got …..and a ” go to hell ” message to those who were not…..